They may not have the resources of a New York City or San Francisco, but some smaller cities and towns are finding innovative ways to benefit from new media.
WMATA sends out frequent service updates via email, but the press releases provide only a link to the full announcement. When too many people want the information at the same time — like during last week’s snow disruptions — Metro’s servers are overwhelmed.
The Dubai Roads and Transport Authority launched a new website for the Dubai Metro, which incorporates a voice-enabled browser for visually-impaired users.
Susan Bregman is editor of The Transit Wire. She has been a consultant on transit policy and planning for fifteen years and before that worked for the Boston Transportation Department. In 2004 she founded Oak Square Resources, LLC, which focuses on transit research, policy, and communications.