When a major power failure snarled Amtrak service in the Northeast Corridor this week, the agency chose not to update its Twitter feeds or website and instead focused on traditional media updates.
With 27,000 Twitter followers, Ted Nguyen is the face of the Orange County Transportation Authority (CA). As public communications manager, Nguyen shares information about the agency and, sometimes, himself.
A senior communications official at the Victoria Department of Transport has come under fire for tracking commuter tweets and sharing them with colleagues.
The Government Accountability Office issued a report that summarized current use of Web 2.0 technologies by federal agencies and identified key challenges. As of July 2010, GAO determined, 22 of 24 major federal agencies had a presence on Facebook, Twitter, or YouTube. Concerns fell into two broad categories: Privacy and security Records management and Freedom [...]
Twitter’s recently announced plan to hire a federal liaison has generated a flurry of comments — from job applications to criticism. “Twitter Inc. needs a dose of reality here,” Mark Drapeau, who co-chaired the Gov 2.0 Expo, wrote on his blog. “And while savvy senior leaders may certainly meet with someone from Twitter, they certainly [...]
Susan Bregman is editor of The Transit Wire. She has been a consultant on transit policy and planning for fifteen years and before that worked for the Boston Transportation Department. In 2004 she founded Oak Square Resources, LLC, which focuses on transit research, policy, and communications.