telephone

RTD adds Spanish option to MyStop

November 13, 2009

The Denver (CO) Regional Transportation District has added a Spanish-language option to its MyStop automated telephone system.

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New York may include transit info on 311

November 9, 2009

New York City’s transit riders may soon be able to dial 311 for transit information.

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New TCRP report on transit call centers and 511

August 25, 2009

The Transit Cooperative Research Program has issued Report 134, Transit, Call Centers, and 511: A Guide for Decision Makers.

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Voice directions available for New York City commuters

June 1, 2009

New York City Transit added automated voice directions to its Trip Planner. Trip Planner Voice allows customers to access bus and subway travel itinerary information via the telephone without waiting for an agent.

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