telephone

University officials link real-time info to higher ridership

January 31, 2012
Bongo Sign

University of Iowa officials say that the Bongo GPS-based real-time passenger information system has led to increased bus ridership.

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MTA transitions to 511

October 5, 2011

The MTA announced that New Yorkers can now dial 511, the state’s travel information line, for any MTA-related issue or question.

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Port Authority proposes to add interactive phone system

September 23, 2011

Expecting a spike in phone calls after next year’s smart card launch, the Port Authority of Allegheny County (PA) is considering an interactive phone system.

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Long Beach to provide real-time location info

April 28, 2011

Long Beach Transit (CA) bus riders can now receive automated arrival predictions by telephone.

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Pace adds real-time info for paratransit pickups

April 21, 2011

Pace (IL) is testing a system that will provide paratransit customers with an automated phone call 10-15 minutes before their ride is scheduled to arrive.

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Maryland launches IVR for paratransit

March 25, 2011

The Maryland Transit Administration launched Mobility Direct, an interactive voice response system for its paratransit services.

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CTA drops pay phone service

September 23, 2010

The Chicago Transit Authority (IL) will not renew its contract with the company that operates its pay telephones and plans to remove existing phones from subway platforms and bus shelters.

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Troubles for Seattle transit tunnel

August 15, 2010

Technical glitches closed the Downtown Seattle (WA) Transit Tunnel on Thursday, affecting thousands of bus and rail commuters during the evening peak.

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Does technology help officials play hide-and-seek?

May 13, 2010

With government agencies putting more and more services online, the potential for citizen frustration is increasing. The low-tech telephone may help improve the situation.

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York to add voice response to paratransit

November 17, 2009

Rabbittransit, which operates in York (PA), plans to introduce an interactive voice response system for its paratransit customers.

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