IVR

Denver RTD introduces myStop schedule info

July 6, 2009

The Regional Transportation District in Denver (CO) introduced myStop, which provides automated schedule information via telephone.

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A transit voice planner? ‘Back up.’ Back way up.

June 10, 2009

New York Times reporter Jennifer 8. Lee decided tested New York City Transit’s new Trip Planner Voice application. Her experience, chronicled in the City Room blog, found some room for improvement in the voice-recognition technology.

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Voice directions available for New York City commuters

June 1, 2009

New York City Transit added automated voice directions to its Trip Planner. Trip Planner Voice allows customers to access bus and subway travel itinerary information via the telephone without waiting for an agent.

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