Posts tagged as:

IVR

Metro offers real-time train info by phone

September 2, 2010

Washington Metropolitan Area Transit Authority (DC) customers can now access real-time train arrival information by telephone.

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York to add voice response to paratransit

November 17, 2009

Rabbittransit, which operates in York (PA), plans to introduce an interactive voice response system for its paratransit customers.

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RTD adds Spanish option to MyStop

November 13, 2009

The Denver (CO) Regional Transportation District has added a Spanish-language option to its MyStop automated telephone system.

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BART offers real-time info by phone

October 7, 2009

San Francisco (CA) Bay Area Rapid Transit now offers real-time arrival information by phone

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Denver RTD introduces myStop schedule info

July 6, 2009

The Regional Transportation District in Denver (CO) introduced myStop, which provides automated schedule information via telephone.

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A transit voice planner? ‘Back up.’ Back way up.

June 10, 2009

New York Times reporter Jennifer 8. Lee decided tested New York City Transit’s new Trip Planner Voice application. Her experience, chronicled in the City Room blog, found some room for improvement in the voice-recognition technology.

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Voice directions available for New York City commuters

June 1, 2009

New York City Transit added automated voice directions to its Trip Planner. Trip Planner Voice allows customers to access bus and subway travel itinerary information via the telephone without waiting for an agent.

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