IVR

MTA transitions to 511

October 5, 2011

The MTA announced that New Yorkers can now dial 511, the state’s travel information line, for any MTA-related issue or question.

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Port Authority proposes to add interactive phone system

September 23, 2011

Expecting a spike in phone calls after next year’s smart card launch, the Port Authority of Allegheny County (PA) is considering an interactive phone system.

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Long Beach to provide real-time location info

April 28, 2011

Long Beach Transit (CA) bus riders can now receive automated arrival predictions by telephone.

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Maryland launches IVR for paratransit

March 25, 2011

The Maryland Transit Administration launched Mobility Direct, an interactive voice response system for its paratransit services.

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LANTA adds tech tools

February 1, 2011

The Lehigh and Northampton Transportation Authority’s (PA) real-time customer information system is expected to go live within a few months.

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Ride On to offer real-time info

January 13, 2011

Montgomery County’s Ride On (MD) will introduce real-time bus-location information this summer.

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Metro offers real-time train info by phone

September 2, 2010

Washington Metropolitan Area Transit Authority (DC) customers can now access real-time train arrival information by telephone.

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York to add voice response to paratransit

November 17, 2009

Rabbittransit, which operates in York (PA), plans to introduce an interactive voice response system for its paratransit customers.

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RTD adds Spanish option to MyStop

November 13, 2009

The Denver (CO) Regional Transportation District has added a Spanish-language option to its MyStop automated telephone system.

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BART offers real-time info by phone

October 7, 2009

San Francisco (CA) Bay Area Rapid Transit now offers real-time arrival information by phone

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