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AASHTO survey: States lead the way in social media

February 26, 2010

About two-thirds of state DOTs are using social media, according to a report from the American Association of State Highway and Transportation Officials.

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Will Facebook replace traditional government websites?

February 26, 2010

San Francisco (CA) CIO Chris Vein asks some provocative questions about how public agencies will deliver information in the future

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TTC workers fight back

February 10, 2010

Frustrated with their passengers, management, and the media, a group of Toronto Transit Commission (ON) employees launched a Facebook group to defend themselves.

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Digital chirps from the MTA

February 10, 2010

With an updated website, Twitter, Facebook, and YouTube accounts, the New York Metropolitan Transportation Authority has jumped into social media. “

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Hackers use social media to attack companies

February 3, 2010

According to a report released by a security firm, IT professionals are increasingly concerned about the security vulnerabilities in social media sites, especially Facebook.

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Lessons from the private sector: Using social media to reach customers

January 26, 2010

Private sector businesses are increasingly using social media to communicate with their customers, and the lessons for government agencies are clear.

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The Web 2.0 paper trail problem revisited

January 21, 2010

Following up on an earlier story about the challenges of archiving social media posts, Government Technology looks at third-party applications that some agencies are using.

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Social media provide new ways for government to listen

January 8, 2010

Not only is technology changing the way agencies distribute information, but it should also change the way they listen, according to industry expert Jeffrey Sass.

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IndyGo launches trip planner

January 6, 2010

IndyGo, which serves Indianapolis (IN), launched an online trip planner this week.

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Social networking is slow to transform government

December 31, 2009

Despite widespread use of social media by government agencies, many agencies are still taking a cautious approach.

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About the editor

Susan Bregman is editor of The Transit Wire. She has been a consultant on transit policy and planning for fifteen years and before that worked for the Boston Transportation Department. In 2004 she founded Oak Square Resources, LLC, which focuses on transit research, policy, and communications.

Contact Susan at editor@ thetransitwire.com.
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