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NYC Transit offers email alerts for elevator and escalator status

December 22, 2011

MTA New York City Transit launched an email notification system to let customers subscribe to updates on the status of station elevators and escalators.

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Clipper card employee makes email mistake

November 3, 2011

It’s a common email mistake, but rarely at this scale. A Clipper Card worker emailed more than 1,700 cardholders but forgot to use the BCC field.

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Audit blasts MTA for mismanaging subway disruptions

August 1, 2011

A joint city-state audit says that the New York MTA mismanages its weekend subway diversions and does a poor job of keeping riders informed.

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Late for work? NYC Transit offers excuses via email

June 7, 2010

MTA New York City Transit unveiled a new feature on its website that provides riders with verification of subway delays.

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Yale uses customized email to encourage transit use

March 29, 2010

Thanks to some student expertise, Yale University (CT) has developed a new email tool to encourage transit use.

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WMATA’s emails cause server overload

February 17, 2010

WMATA sends out frequent service updates via email, but the press releases provide only a link to the full announcement. When too many people want the information at the same time — like during last week’s snow disruptions — Metro’s servers are overwhelmed.

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MTA improves email alerts

January 28, 2010

The New York Metropolitan Transportation Authority announced improvements to its email and text-message alert system.

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Clever Commute provides Grand Central track info

January 27, 2010

Clever Commute, which uses crowdsourcing to help commuters share information about rail service, has added a feature that emails track numbers for outbound trains at Grand Central Terminal.

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Bad news travels fast, courtesy of the MTA

November 26, 2008

Starting Tuesday, transit riders in New York City can sign up for customized text or email alerts about service disruptions. The alerts cover the subway system, Long Island Rail Road, Metro-North Railroad, and all buses operated by the Metropolitan Transportation Authority in New York City and on Long Island.  Alerts will also be available for the [...]

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