October 10, 2010
The MBTA’s customer service agents, many of whom are former token sellers displaced by the switch to CharlieCards, dispense directions, answer questions, and help customers navigate the electronic fare system.
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June 20, 2010
Despite the availability of alternatives — including the regional 511 system and NextMuni arrival predictions — more than half of the calls to San Francisco’s municipal 311 customer service phone center focus on Muni.
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