customer service

Amtrak conductors to use iPhones for e-ticketing rollout

December 13, 2011

Amtrak expects to roll out its e-ticketing program next summer, providing conductors with scanner-equipped iPhones to register passenger tickets.

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MTA improves subway navigation for hearing-impaired

December 1, 2011

MTA New York City Transit is installing induction loop technology to make it easier for its hearing-impaired riders to communicate with station agents.

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MBTA launches updated mobile website

November 21, 2011

The Massachusetts Bay Transportation Authority launched an upgraded version of its mobile website today to better match the features of smartphones.

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Port Authority proposes to add interactive phone system

September 23, 2011

Expecting a spike in phone calls after next year’s smart card launch, the Port Authority of Allegheny County (PA) is considering an interactive phone system.

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Calgary promises better info on rail delays

September 21, 2011

After a series of technical failures on its light-rail system, Calgary Transit (AB) promised to keep its riders better informed about delays.

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On the Go with … MTA

September 20, 2011

The MTA (NY) launched On the Go! Travel Station — an interactive touch-screen with a trip planner and service updates — at the first of five locations.

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New website uses crowdsourcing to solve transit problems

August 31, 2011

FixMyTransport is a new website that uses crowdsourcing to identify trouble spots on UK public transport services.

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MBTA launches customer service app

August 22, 2011

Tell the T, a new iPhone/iPad app, lets MBTA customers snap a picture of problems and inconveniences and send the information to customer support.

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BART board wants text-message rider hotline

May 16, 2011

The president of the BART (CA) board wants the agency to set up a text-messaging system for passengers to alert the agency about problems they encounter.

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MBTA introduces Commuter Connect

April 20, 2011

The MBTA announced Commuter Connect, a tool to allow developers to incorporate the functionality of the MBTA’s customer comment form into apps.

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