alerts

Visalia Transit adds real-time bus tracking

September 22, 2011

Visalia Transit (CA) introduced real-time arrival information for its 44 buses last week.

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On the Go with … MTA

September 20, 2011

The MTA (NY) launched On the Go! Travel Station — an interactive touch-screen with a trip planner and service updates — at the first of five locations.

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South West Trains issues smart phones to front-line staff

September 12, 2011

South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with riders.

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Metrobus to provide status updates

August 9, 2011

The Washington Metropolitan Area Transit Authority (DC) plans to provide real-time service status updates for its Metrobus system.

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Long Island Rail Road to upgrade communications

August 2, 2011

MTA Long Island Rail Road (NY) will spend $3.5 million to upgrade its communications systems to provide customers with real-time service updates.

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Audit blasts MTA for mismanaging subway disruptions

August 1, 2011

A joint city-state audit says that the New York MTA mismanages its weekend subway diversions and does a poor job of keeping riders informed.

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OC Transpo warns against unofficial tweets

July 18, 2011

Ottawa’s OC Transpo (ON) is warning riders not to rely on unofficial Twitter accounts that provide service information and status updates.

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King County sued over bus tracker

May 6, 2011

Two companies sued King County Metro Transit (WA), claiming that they own patents to the agency’s bus-tracker. Other agencies call it a shakedown.

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Pace adds real-time info for paratransit pickups

April 21, 2011

Pace (IL) is testing a system that will provide paratransit customers with an automated phone call 10-15 minutes before their ride is scheduled to arrive.

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MBTA speeds up text alerts

March 24, 2011

MBTA commuter rail riders should be receiving more timely service alerts, thanks to a new system implemented this week.

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