311

New app lets Pittsburgh citizens complain by cell phone

August 21, 2009

The City of Pittsburgh (PA) unveiled iBurgh, a free iPhone application tied in with the city’s 311 system.

Read the full article →

Broken streetlight? There’s an app for that.

July 7, 2009

The City of Boston is about to debut Citizen Connect, a free application that allows residents to file municipal complaints directly from their iPhone.

Read the full article →

New York City takes 311 to cyberspace

June 30, 2009

The City of New York lauched 311 Online, a one-stop web portal for information about city services. The city also announced 311 Skype and Twitter accounts.

Read the full article →

San Francisco launches Twitter 311 service

June 5, 2009

San Francisco (CA) residents with a customer service question or complaint now have a new option for accessing the city’s 24/7 call center — Twitter.

Read the full article →

Calls to 311 prove a drag on Muni’s budget

April 10, 2009

Muni pays $1.96 every time someone calls San Francisco’s 311 call center to ask about a bus arrival time. City supervisors examined the call center costs at a hearing this week, given concerns that the San Francisco Municipal Transportation Agency was being overcharged.

Read the full article →

Imagine a 311 application for the iPhone

March 12, 2009

Jennifer 8. Lee writes about New York City’s 311 service in the City Room Blog.

Read the full article →