April 10, 2009
Muni pays $1.96 every time someone calls San Francisco’s 311 call center to ask about a bus arrival time. City supervisors examined the call center costs at a hearing this week, given concerns that the San Francisco Municipal Transportation Agency was being overcharged.
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March 12, 2009
Jennifer 8. Lee writes about New York City’s 311 service in the City Room Blog.
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