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	<title>TheTransitWire.com &#187; 311</title>
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		<title>New York City launches  real-time 311 map</title>
		<link>http://www.thetransitwire.com/2011/02/22/new-york-city-launches-real-time-311-map/</link>
		<comments>http://www.thetransitwire.com/2011/02/22/new-york-city-launches-real-time-311-map/#comments</comments>
		<pubDate>Tue, 22 Feb 2011 10:30:18 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Operations and maintenance]]></category>
		<category><![CDATA[Policy and planning]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[GIS]]></category>
		<category><![CDATA[maps]]></category>
		<category><![CDATA[real-time]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=16569</guid>
		<description><![CDATA[NYC launched an online map to track 311 service requests in real time, showing location-specific information for citizen complaints in 15 categories.]]></description>
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		<item>
		<title>Most calls to San Francisco&#8217;s 311 focus on Muni</title>
		<link>http://www.thetransitwire.com/2010/06/20/most-calls-to-san-francisco-311-focus-on-muni/</link>
		<comments>http://www.thetransitwire.com/2010/06/20/most-calls-to-san-francisco-311-focus-on-muni/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 03:14:39 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Customer information]]></category>
		<category><![CDATA[Industry news]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[511]]></category>
		<category><![CDATA[arrival]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=12051</guid>
		<description><![CDATA[Despite the availability of alternatives -- including the regional 511 system and NextMuni arrival predictions -- more than half of the calls to San Francisco's municipal 311 customer service phone center focus on Muni. ]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Does technology help officials play hide-and-seek?</title>
		<link>http://www.thetransitwire.com/2010/05/13/does-technology-help-officials-play-hide-and-seek/</link>
		<comments>http://www.thetransitwire.com/2010/05/13/does-technology-help-officials-play-hide-and-seek/#comments</comments>
		<pubDate>Thu, 13 May 2010 10:03:18 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Customer information]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Personal technology]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[Gov 2.0]]></category>
		<category><![CDATA[telephone]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=11159</guid>
		<description><![CDATA[With government agencies putting more and more services online, the potential for citizen frustration is increasing. The low-tech telephone may help improve the situation.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Problem in Portland? There&#8217;s an app for that</title>
		<link>http://www.thetransitwire.com/2010/02/11/problem-in-portland-theres-an-app-for-that/</link>
		<comments>http://www.thetransitwire.com/2010/02/11/problem-in-portland-theres-an-app-for-that/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 12:35:38 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Customer information]]></category>
		<category><![CDATA[Industry news]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Personal technology]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[GPS]]></category>
		<category><![CDATA[iPhone]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=9244</guid>
		<description><![CDATA[Portland (OR) residents can now use their iPhones to report street-level problems -- from potholes to broken streetlights.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Website lets users communicate with government</title>
		<link>http://www.thetransitwire.com/2010/01/04/website-lets-users-communicate-with-government/</link>
		<comments>http://www.thetransitwire.com/2010/01/04/website-lets-users-communicate-with-government/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 12:51:40 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Industry news]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Personal technology]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[maps]]></category>
		<category><![CDATA[web]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=8433</guid>
		<description><![CDATA[The New York Times writes about SeeClickFix, the website that lets users communicate with government organizations. Users can post a complaint about an issue, locating it on a a Google map; the site communicates the issue directly to local government agencies. “A few weeks ago we launched home pages for 25,000 cities and about 8,000 [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>San Jose tests application for 311</title>
		<link>http://www.thetransitwire.com/2009/12/18/san-jose-tests-application-for-311/</link>
		<comments>http://www.thetransitwire.com/2009/12/18/san-jose-tests-application-for-311/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 12:16:25 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Industry news]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Personal technology]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[applications]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[real-time]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=8185</guid>
		<description><![CDATA[The City of San Jose (CA) launched Mobile City Hall, a free iPhone application for reporting local problems in real-time. ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>New York may include transit info on 311</title>
		<link>http://www.thetransitwire.com/2009/11/09/new-york-may-include-transit-info-on-311/</link>
		<comments>http://www.thetransitwire.com/2009/11/09/new-york-may-include-transit-info-on-311/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 10:00:37 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Customer information]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[telephone]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=7604</guid>
		<description><![CDATA[New York City's transit riders may soon be able to dial 311 for transit information. ]]></description>
		<wfw:commentRss>http://www.thetransitwire.com/2009/11/09/new-york-may-include-transit-info-on-311/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New York adds iPhone link to 311</title>
		<link>http://www.thetransitwire.com/2009/10/02/new-york-adds-iphone-link-to-311/</link>
		<comments>http://www.thetransitwire.com/2009/10/02/new-york-adds-iphone-link-to-311/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 11:57:08 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Industry news]]></category>
		<category><![CDATA[Information technology]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Personal technology]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[GPS]]></category>
		<category><![CDATA[iPhone]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=6832</guid>
		<description><![CDATA[New York City is the latest municipal government to develop an iPhone application that lets citizens file complaints directly to the 311 system. ]]></description>
		<wfw:commentRss>http://www.thetransitwire.com/2009/10/02/new-york-adds-iphone-link-to-311/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Edmonton control center enhances customer safety</title>
		<link>http://www.thetransitwire.com/2009/09/30/edmonton-control-center-enhances-customer-safety/</link>
		<comments>http://www.thetransitwire.com/2009/09/30/edmonton-control-center-enhances-customer-safety/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 10:05:24 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Operations and maintenance]]></category>
		<category><![CDATA[Safety and security]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[maps]]></category>
		<category><![CDATA[real-time]]></category>
		<category><![CDATA[surveillance]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=6780</guid>
		<description><![CDATA[The Edmonton (AB) Transit System's new control center incorporates a real-time mapping display that enables staff to montior operations, dispatch help, clear incidents, and communicate with police.]]></description>
		<wfw:commentRss>http://www.thetransitwire.com/2009/09/30/edmonton-control-center-enhances-customer-safety/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New TCRP report on transit call centers and 511</title>
		<link>http://www.thetransitwire.com/2009/08/25/new-tcrp-report-on-transit-call-centers-and-511/</link>
		<comments>http://www.thetransitwire.com/2009/08/25/new-tcrp-report-on-transit-call-centers-and-511/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 10:30:04 +0000</pubDate>
		<dc:creator>Susan</dc:creator>
				<category><![CDATA[Customer information]]></category>
		<category><![CDATA[Federal programs]]></category>
		<category><![CDATA[Latest headlines]]></category>
		<category><![CDATA[Policy and planning]]></category>
		<category><![CDATA[311]]></category>
		<category><![CDATA[511]]></category>
		<category><![CDATA[telephone]]></category>

		<guid isPermaLink="false">http://www.thetransitwire.com/?p=6056</guid>
		<description><![CDATA[The Transit Cooperative Research Program has issued Report 134, Transit, Call Centers, and 511: A Guide for Decision Makers. ]]></description>
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