311

New York City launches real-time 311 map

February 22, 2011

NYC launched an online map to track 311 service requests in real time, showing location-specific information for citizen complaints in 15 categories.

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Most calls to San Francisco’s 311 focus on Muni

June 20, 2010

Despite the availability of alternatives — including the regional 511 system and NextMuni arrival predictions — more than half of the calls to San Francisco’s municipal 311 customer service phone center focus on Muni.

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Does technology help officials play hide-and-seek?

May 13, 2010

With government agencies putting more and more services online, the potential for citizen frustration is increasing. The low-tech telephone may help improve the situation.

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Problem in Portland? There’s an app for that

February 11, 2010

Portland (OR) residents can now use their iPhones to report street-level problems — from potholes to broken streetlights.

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Website lets users communicate with government

January 4, 2010

The New York Times writes about SeeClickFix, the website that lets users communicate with government organizations. Users can post a complaint about an issue, locating it on a a Google map; the site communicates the issue directly to local government agencies. “A few weeks ago we launched home pages for 25,000 cities and about 8,000 [...]

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San Jose tests application for 311

December 18, 2009

The City of San Jose (CA) launched Mobile City Hall, a free iPhone application for reporting local problems in real-time.

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New York may include transit info on 311

November 9, 2009

New York City’s transit riders may soon be able to dial 311 for transit information.

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New York adds iPhone link to 311

October 2, 2009

New York City is the latest municipal government to develop an iPhone application that lets citizens file complaints directly to the 311 system.

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Edmonton control center enhances customer safety

September 30, 2009

The Edmonton (AB) Transit System’s new control center incorporates a real-time mapping display that enables staff to montior operations, dispatch help, clear incidents, and communicate with police.

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New TCRP report on transit call centers and 511

August 25, 2009

The Transit Cooperative Research Program has issued Report 134, Transit, Call Centers, and 511: A Guide for Decision Makers.

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