Customer information

MTA selects winning app

February 3, 2012
Winners of MTA App Quest

Embark NYC, an all-purpose app with trip planning, service advisories, interactive maps, and schedules, won the grand prize in the MTA App Quest competition.

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Transit Windsor approves trip planner

February 2, 2012
Transit Windsor bus

Transit Windsor (ON) will move forward with plans to develop an online trip planner that will use existing data about bus routes and schedules.

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MBTA partners with company to offer real-time info by text

February 2, 2012
Thumbnail image for MBTA partners with company to offer real-time info by text

The MBTA has teamed up with software company CooCoo to provide real-time bus and commuter rail arrival estimates by text message.

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University officials link real-time info to higher ridership

January 31, 2012
Bongo Sign

University of Iowa officials say that the Bongo GPS-based real-time passenger information system has led to increased bus ridership.

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SEPTA launches online snapshot of system status

Thumbnail image for SEPTA launches online snapshot of system status January 30, 2012

SEPTA launched System Status, an online tool that gives riders real-time updates for bus, trolley, and rail services in one place.

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Metro apologizes for power and communications failure

January 29, 2012
Thumbnail image for Metro apologizes for power and communications failure

Washington Metro (DC) apologized to customers after its power system failed Thursday night, leaving riders with no service and no information.

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Wrapping up TRB in ten tweets

January 27, 2012

It’s impossible to summarize TRB in a few tweets, but here are ten that touch upon the meeting’s combination of research, collaboration, and magic.

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OC Transpo is poised to release data

January 27, 2012

Ottawa transit commissioners plan to recommend releasing OC Transpo’s bus-location data as soon as possible, despite the GM’s advice to the contrary

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MBTA installs countdown sign for airport route

January 27, 2012

The MBTA has taken some of the mystery out of ground transportation at Logan Airport with a new countdown sign for the Silver Line BRT at Terminal C.

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LaHood encourages transit community to develop apps

January 25, 2012

Secretary Ray LaHood writes about the role of mobile applications in empowering transit riders with the information they need to make travel decisions.

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