MTA subway sign at night

MTA subway riders say new countdown clocks are hard to find

The Metropolitan Transportation Authority (NY) introduced Bluetooth-based countdown clocks at several subway stations last week, but the reception has been lukewarm.

According to the New York Daily News, the countdown signs are located in inconvenient spots — “deep in the middle of platforms or obstructed by jumbles of equipment and signs” — which is leaving riders frustrated.

“It’s stupid, what can I say?” one Brooklyn commuter told the Daily News. “”If you don’t have a phone to check the system, you gotta walk to the middle to get the information.”

MTA spokesman Shams Tarek said the clocks are placed in the same spot in every station so customers will know where to look for the information. “Real-time arrival information is absolutely essential and we’re proud to deliver it on platforms, on phones using WiFi, and cell service available in every station and directly to our customers,” Tarek said in a statement.

Despite frustration with the location of the countdown clocks, none of the commuters complained about the accuracy of the arrival predictions. Link to full story in New York Daily News.

Photo credit: Susan Mara Bregman

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