Transport for London (UK) and Twitter have teamed up to test a service that automatically notifies customers of major delays on key Underground and rail services.
Although many organizations — including TfL — provide service updates via Twitter, riders have to visit the agency’s account or scroll through their Twitter feed to find the relevant information. This test marks the first time that Twitter has partnered with a transportation authority to provide live travel information in the form of direct messages to customer smart phones or computers.
“It is an innovative way of providing people with live updates from the Underground and contributes to my goal of making it as easy as possible to get around the capital,” said Mayor of London Sadiq Khan in a statement.
Customers can opt into the service on the TfL website and select their preferred lines and times of day. Alerts are currently available for followers of four TfL Twitter accounts: Central Line, District Line, London Overground, and TfL Rail.
TfL will assess user feedback over the summer. If the results are positive, TfL could extend the service to other TfL transit feeds and key roadways.
Photo (c) Transport for London