The ticketing system for Seattle’s new Link light-rail system is creating confusion among passengers, according to The Seattle Times:
An unfamiliar payment system, frequent machine freeze-ups, language barriers and the region’s uncoordinated transit policies are forcing thousands of riders to make an extra effort to pay their fare.
The good news is that intentional fare-dodging appears to be low, even as some passengers inadvertently ride for free. Sound Transit uses a barrier-free proof-of-payment system. The agency is working to address problems as they emerge, and has already added additional ticket machines at high-volume stations. “I think it’s expected when you have any new transit system, there’s a period of learning,” said spokesman Geoff Patrick. “People are getting the hang of it.” Link to full story in The Seattle Times.
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