San Francisco (CA) residents with a customer service question or complaint now have a new option for accessing the city’s 24/7 call center — Twitter. “We think that people will be more aware of this other means of communicating with 311, and word will get out and you’ll just have more and more people using this as an option to communicate with 311,” said call center director Nancy Alfaro. Sample tweets today ranged from pothole reports to questions about how to sign up for utilities at a new address. In the few days since the launch, the city has more than 1,400 followers and received about 89 requests. Link to full story in Government Technology. Link to Twitter feed.
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