The City of New York lauched 311 Online, a one-stop web portal for information about city services. The city also announced 311 Skype and Twitter accounts.
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Susan Bregman is editor of The Transit Wire. She has been a consultant on transit policy and planning for fifteen years and before that worked for the Boston Transportation Department. In 2004 she founded Oak Square Resources, LLC, which focuses on transit research, policy, and communications.
Contact Susan at editor@ thetransitwire.com.
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