Author Tom Vanderbilt recounts an anecdote from last week’s Transportation Research Board Annual Meeting about TriMet’s Transit Tracker in Portland (OR):
Talking about the city’s “Transit Tracker” program, which allows people to get real-time info on bus arrivals via their cell phones, [TriMet's Fred] Hansen mentioned a study that had been done in the U.K. of a similar program. What was noteworthy was that people using the service felt that the bus service itself had improved, that more buses were running, that they were running closer to schedule, even though none of this was empirically true.
Link to full post on How We Drive.
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